Privacy Policy

1. Scope

This Privacy Policy applies to information processed through the App and related account, subscription, download, support, and technical services. It should be read with the User Agreement and any specific notice shown when information is requested.

Third-party app stores, payment processors, operating systems, and external services follow their own privacy notices for activities they control.

2. Information We May Process

• Account information: email address, account identifier, authentication status, preferences, and profile settings.
• Viewing activity: titles opened, playback progress, searches, favorites, download status, and feature interactions.
• Device and technical data: device model, operating system, app version, language, IP address, identifiers, network information, crash reports, and security logs.
• Subscription information: product, platform, transaction identifier, entitlement status, purchase date, renewal status, refund status, and expiration date. We do not receive complete payment-card details processed by an app store.
• Support communications: messages, attachments, issue details, and information reasonably needed to answer a request.

3. How Information Is Collected

Information may be provided directly by you, generated when you use the App, received from your device or app store, or supplied by service providers that support authentication, content delivery, analytics, diagnostics, security, or billing verification.

4. Purposes of Processing

We may use information to create and secure accounts, deliver playback and downloads, maintain viewing progress, recognize valid memberships, respond to support, restore eligible purchases, diagnose failures, prevent fraud, improve reliability, comply with law, and protect legal rights.

We do not use personal information for a materially incompatible purpose without providing any notice or consent required by applicable law.

5. Analytics and Advertising

We may use measurement and diagnostic providers to understand performance, feature use, crashes, and service quality. If advertising is displayed, information may be used to deliver, limit, measure, and protect advertising subject to applicable consent and platform requirements.

Advertising-removal membership benefits do not necessarily prevent processing required for account security, subscription verification, fraud prevention, or aggregated service measurement.

6. Disclosures

Information may be disclosed to vendors that provide cloud hosting, content delivery, analytics, diagnostics, account authentication, customer support, security, and subscription verification. They may process information only for authorized services and under appropriate protections.

We may also disclose limited information to comply with valid legal process, address fraud or security incidents, protect users or rights, or complete a business transfer subject to applicable safeguards.

7. Sale and Sharing

We do not sell personal information for money. Where privacy laws define “sale,” “sharing,” or targeted advertising more broadly, applicable users may submit a request using the contact information below.

8. Retention

We keep information only for as long as reasonably necessary to provide the service, maintain account and entitlement records, meet tax or accounting duties, resolve disputes, protect security, prevent fraud, and comply with law.

When information is no longer required, it is deleted or de-identified. Residual copies may remain temporarily in protected backups until overwritten under the applicable backup cycle.

9. Security

We use reasonable technical and organizational controls intended to protect information, including access restrictions, authentication measures, transmission safeguards, monitoring, and incident-response procedures. No online system can guarantee absolute security.

10. International Processing

Information may be processed outside the place where you use the App. Where required, we apply an appropriate transfer mechanism or comparable contractual, technical, and organizational safeguards.

11. Children

The App is not directed to children under 13 or users below a higher minimum age required by applicable law. If we learn that information was collected from a child contrary to applicable requirements, we will take reasonable steps to delete it.

12. Your Choices and Rights

We may verify your identity before completing a request. Some records may be retained where necessary for legal, security, fraud-prevention, or transaction purposes.

13. Account and Data Deletion

You may request deletion through an available in-app account setting or by emailing us with the subject “Account Deletion Request.” Deletion may remove account information, viewing history, saved selections, downloads, and membership-linked records, subject to lawful retention.

Deleting an account in the App does not automatically cancel a subscription managed by an app store. Cancel recurring billing separately through the purchasing platform.

14. Policy Updates

We may update this Policy when the service, vendors, technology, legal requirements, or data practices change. The current version will show a revised effective date, and material changes will receive additional notice where required.